TIQ Connect Service Policy 

1. Monthly Call Allowance

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• Allocation: Each subscription entitles the client to two (2) one (1) hour advisory calls per month.

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• Unused Calls: Calls that are not utilised within the calendar month do not roll over to the following month. Unused calls will be forfeited at the end of the month.

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• Call Expiry: Calls must be scheduled and used within the given month. Any unutilised calls will not be carried forward to future months and cannot be redeemed for credit or other services.

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• No Banking of Calls: Clients cannot bank unused calls for future use or roll them over into the next month.

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• Emergency or Out-of-Hours Calls: Emergency calls or calls requested outside normal business hours may be subject to availability and prior approval. These calls will count toward the monthly allowance. Should the client's after hours call be approved, the call will be billed at an additional rate of R500 per call.

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2. Scheduling and Availability

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• Scheduling Process: Calls must be scheduled at least four (4) hours in advance through the agreed scheduling platform or contact method. Scheduling is subject to advisor availability. The client also needs to provide the TIQ advisor with the relevant information beforehand, in order to allow for preparation and quality of the call.

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• Timeliness: It is highly recommended to schedule calls early in the month to ensure availability. While TIQ Connect strives to accommodate urgent requests, priority will be given to clients who schedule in advance.

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• Rescheduling: If the client needs to reschedule a call, at least 24 hours’ notice is required. Failure to do so will result in the call being forfeited for that month.

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• Missed Calls: If the client fails to attend a scheduled call without prior notice (at least 24 hours), that call will be forfeited. Missed calls cannot be rescheduled, and there will be no refunds for missed calls.

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• Call Duration: Each call is limited to one (1) hour. If the call exceeds the allocated time, additional time will be billed at the standard hourly rate of R325 p/h.

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3. Call Usage

Clients can use their monthly calls to discuss and receive advisory support on the following HR topics:

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• General HR Queries

• Organisational Design and Structure

• Performance Management

• Change Management

• Team dynamics & Development 

• Employee Development

• Employee Engagement

• Skills Gap Improvement Strategies 

• Recruitment Strategies and Talent Placement

• Employee relations

• Management development

• Any other HR-related concerns not related to payroll services.

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The calls are designed for consultative discussions and advice. The service does not include specific administrative services, document preparation, or direct intervention in HR processes (e.g., conducting employee performance evaluations, creating formal HR documents, etc.) unless agreed upon in advance and billed separately.

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4. Confidentiality

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• Confidential Information: Both parties acknowledge that in the course of providing advisory services, they may exchange confidential information, including but not limited to sensitive business information, employee records, proprietary data, and any other business-critical information.

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• Non-Disclosure: Both parties agree that they will not disclose any confidential information to any third party without prior written consent, except as required by law. This obligation extends indefinitely and survives the termination or expiration of this Agreement.

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• Security of Information: Both parties will implement appropriate security measures to protect any confidential information exchanged in the course of providing services under this agreement.

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5. Limitation of Liability

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• General Limitation: In no event shall Talent IQ Consulting, TIQ Connect, or its advisors be liable for any indirect, incidental, consequential, or special damages arising from or in connection with this Agreement, including but not limited to lost profits, business interruptions, or reputational damage.

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• Gross Negligence: Liability for damages shall be limited to direct and actual damages arising from proven gross negligence or wilful misconduct, to the extent permitted by law.

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• Professional Liability: The total liability of Talent IQ Consulting under this Agreement shall not exceed the total amount paid by the client for the TIQ Connect service for the 12-month period preceding the event that gave rise to the claim.

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6. Instant Cancellation

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• Cancellation by Client: The client may cancel their subscription to TIQ Connect at any time, with immediate effect and no requirement for notice. Upon cancellation, access to advisory services will terminate at the end of the current billing cycle.

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• No Refunds: Clients are not entitled to a refund for any unused calls if the subscription is cancelled before the end of the billing cycle.

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• Access Termination: Following cancellation, the client will no longer be able to access advisory calls, and any unutilised calls for the current month will be forfeited.

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7. Service Limitations

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• Payroll Exclusion: This service does not include payroll-related services or advice. For payroll inquiries, clients will need to seek additional services from other providers.

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• Legal Advice Exclusion: TIQ Connect provides general HR guidance and Employee Relations advice but does not offer legal counsel. For legal matters or compliance issues requiring legal expertise, clients should consult a qualified legal professional.

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• Administrative Services: TIQ Connect advisors will not perform specific administrative duties such as drafting contracts, managing HR systems, or executing company-wide HR processes. These tasks may be addressed through additional services offered at separate rates.

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8. Service Availability and Changes

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• Service Modifications: Talent IQ Consulting reserves the right to modify, suspend, or terminate the TIQ Connect service at any time, at its sole discretion. Clients will be notified of significant changes, and alternative solutions will be provided where possible.

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• Service Availability: Talent IQ Consulting will make reasonable efforts to ensure that advisory services are available, but cannot guarantee uninterrupted access to services. Temporary service disruptions may occur due to factors outside of Talent IQ Consulting’s control.

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9. Payment and Billing

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• Subscription Fees: Clients will be billed at the agreed-upon monthly rate for TIQ Connect services.

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• Late Payments: Failure to make payments in a timely manner may result in suspension or termination of service until payments are brought up to date.

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• Refunds: No refunds will be provided for partial months or missed calls.

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10. Governing Law

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• This Agreement shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of South Africa.

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11. Policy Updates

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• Talent IQ Consulting reserves the right to update this policy as needed. Clients will be notified of significant changes, and continued use of TIQ Connect will be deemed acceptance of the updated policy.

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By subscribing to TIQ Connect, clients acknowledge that they have read, understood, and agreed to the terms of this Service Policy.